Tag: Tata Sky DTH

Horrendous service and support by Tata Sky the most horrible DTH provider in India

Posted by on June 20, 2014 | Comments

My family has multiple TataSky connections and 2 of them are owned by me having a multi room connection in one of them. Yes both the connections are TataSky Plus with recording facility. Even though slightly expensive compared to other DTH providers and even after recommendation about Videocon and Airtel, I continued using TataSky for many years and I still use it.

When did I start using it? Hard to recall but its more than 10 years for sure. I even was subscribed to the Mega Pack for few years on both connections. Yes I had to keep 2 separate connections as they were on different building.

The love affair with TataSky continued smoothly for years except with some minor issues at times which were handled promptly by TataSky support.
But this never remained the same until last one year when problems started crippling in at both the locations. 1st in location one the transponder failed and I had to make not one but several complaints which ultimately landed into frustration and I almost decided to do away with them and go with some other provider. But then finally they sent someone and replaced not transponders but the digicomp as the later was found to be faulty. Yes I was charged a visiting fee as well as part replacement fee. The location is in southern India.
Now a similar story was repeated at location 2 when I had to give complain but this time the service was quick and the part was replaced promptly. Again this time too it was the Digicomp and I was charged a fee for both visiting as well as the device replacement fee.
Lately I got a marketing call from TataSky at location1 and I upgraded the plan to a bi annual plan.
Now again within just few months the 1st location Digicomp failed and I had same issue repeating. The issue is simple and in simple words its called “NO SIGNAL”. My account balance get reduced but I am unable to watch any channel since May 2014.

 

And the latest complaint was lodged today vide service request number SR2006141190688 which had the following content which explains the issue neatly.

 

Content of the complaint bellow for SR2006141190688

SR1806141189821 is still open since 18th June

SR1506141187825 of 15th june is closed without resolution

SR1305141167787 of 13th May is closed without resolution
Basically we are not able to use the service since 13th May 2014 i.e. more than a month and you are not bothered to give a solution. We are completely frustrated now. I have a 2nd connection with mob 99xxxxxxx5 (Number hidden in web post but is there in real complaint) and never had similar problem. Are you not caring anymore? I want refund of all my balance till may 2014 and you may cancel my subscription so that I can take a reliable connection from some other provider and enjoy TV then staying with baseless hope of you useless and stupid support and service. I will love to post LOUD on WWW about your idiotic service.

The service and support of TataSky has become beyond horrible and I am unable to find words to explain their shockingly careless and step mother attitude. They are beyond hopeless now. Readers of this review can imagine how frustrating it can get to continue paying a provider while not been able to see the service for more than a month.  A TV subscription is for entertainment to give us some relaxation but this subscription from TataSky has done the other way round to me giving additional headache and frustration. And the most vibrating fact here is that, they are not even bothered to give a call back and are happy shucking the money from account balance.

 

I would call them the Vampire TV Subscriber in India having the brand name TataSky

Tags: , , , , , , , , , , , , , ,

Powered by Invision One Entries (RSS) | Author Profile